Live help from a real technician

Get help on your computer — in minutes.

Download the small BEM Support app and read your technician the 6-digit code it shows. They can see your screen and fix the problem with you — and Lux, our AI, fixes many issues automatically.

Download for Windows Download for Mac

Signed & notarized for Mac · Windows zip (manual install)

On a phone? Snap a photo & get instant help →

1Download & open itNo account, no setup. The app shows you a 6-digit code.

2Read us your codeTell your technician the code on your screen — that's your permission for this session.

3Watch it get fixedA banner shows the whole time we're connected. Click Stop sharing to end it at any moment.

You see a banner whenever we're connected

Stop sharing anytime, one click

Every session is encrypted