Your screen stays private. A technician can see or control it only while connected — and you'll see a red bar across the top the entire time.
BEM is your IT support. Allow them to view and control this PC to help you when needed. You won't be asked again.
Describe the problem in your own words. BEM Support gets a ticket right away — Lux may even be able to fix it for you.
Type here and your technician answers you live.
Auto-support keeps BEM running so your technician can help without you reopening it. Turn it off anytime.